In a significant achievement, Ras Al Khaimah Police reaffirms its position as a leader in delivering world-class police services. The General Command has been awarded four prestigious international accreditation certificates by the British Standards Institution (BSI), a globally renowned certification and conformity assessment authority. This milestone highlights the relentless efforts of the General Command to enhance its police services in line with the UAE government directives, contributing to increased customer happiness indicators.
His Excellency Major General Ali Abdullah bin Alwan Al Nuaimi, Commander-in-Chief of Ras Al Khaimah Police, officially received the four accreditation certificates during a ceremony at the headquarters of the British Standards Institution in London. The certificates were presented by His Excellency Matt Page, Senior Vice President for Services in Europe, the Middle East, and Africa. His Excellency the Commander-in-Chief expressed that this success stems from the support of His Highness Sheikh Saud bin Saqr Al Qasimi, Supreme Council Member and Ruler of Ras Al Khaimah, and the continuous follow-up by His Highness Sheikh Mohammed bin Saud Al Qasimi, Crown Prince of Ras Al Khaimah, as well as Lieutenant General His Highness Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior. He also attributed this accomplishment to the dedicated efforts of all members of Ras Al Khaimah Police. He emphasized that this achievement marks a milestone in the pursuit of excellence and leadership by Ras Al Khaimah Police. By adhering to the highest international standards and continuously enhancing its services, the General Command reaffirms its steadfast commitment to the UAE's ambitious vision and future aspirations.

The four certificates awarded to the General Command are:

1.             ISO10001:2018 - Customer Service Charter Management System: This certificate underscores the commitment to providing exceptional services and ensuring customers' rights, thereby enhancing transparency and trust.

2.             ISO10003:2018 - Complaints and Disputes Handling Management System: This standard aims to improve mechanisms for resolving complaints and disputes efficiently, contributing to higher customer satisfaction.

3.             ISO10004:2018 - Customer Satisfaction Monitoring and Measurement Management System: This focuses on setting precise benchmarks to measure and analyze customer satisfaction, serving as a strategic tool for service improvement.

4.             ISO23592:2021 - Service Excellence Specification: This reflects the commitment to delivering high-quality services aligned with the best international standards.

These achievements align with the UAE Vision 2031, which aims to position the country among the world's best in service provision, as well as the Ministry of Interior Strategy 2023-2026, which focuses on security, safety, and quality of life through pioneering government services. Additionally, it supports the Government Services Strategy, which emphasizes proactive, integrated services that enhance customer happiness, and the Global Star System for Classifying Services, which aims to exceed customer expectations.
These certifications signify a qualitative leap in the General Command’s efforts to enhance the Customer Happiness Index. Key contributions include providing exceptional customer experiences through adherence to quality standards, efficiently resolving complaints to build trust in police services, periodically measuring and analyzing customer satisfaction to identify opportunities for improvement, and fostering innovation in services through the adoption of the Service Excellence Specification. This recognition further strengthens Ras Al Khaimah Police's status as a world-class police institution capable of delivering services aligned with global best practices. It underscores the leadership’s dedication to enhancing police efficiency and competitiveness at both local and international levels.
Major General Ali Abdullah bin Alwan Al Nuaimi expressed gratitude to the dedicated work teams that contributed to these accomplishments. He emphasized the importance of innovation, teamwork, and continuous development of human resources to achieve strategic goals. The General Command remains committed to enhancing efficiency, speed, and the overall customer experience while fostering partnerships to exchange expertise and adopt the best global practices.